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Introduction

Aegean Taxi puts transportation at your fingertips. Understanding how and why we use your information should be just as easy. Our Privacy Policy provides the latest information about the data we collect and how we use it. We also want you to know a few more things about our approach to privacy

Your data works for you

We use your data to provide convenient transportation and delivery options, to help drivers maximize their earnings, and to protect the safety and security of our users. And we don’t rent or sell your data to anyone.

Safety first

Your data enables us to determine the safest pick-ups and drop-offs, deter unsafe driving habits, help you avoid accident-prone roads, and to develop new features to get where you’re going, safe and sound.

Privacy means security

When you use our services, you trust us with your data. We work around the clock to protect your data from fraud, abuse, and unauthorized access.

You are in control

Through the settings in the Aegean Taxi app or on your device, you can choose when to share your location, sync your contacts and calendar, personalize your app, and even delete your account.

Learn more about how we use your information

Find out how we use data to enhance your experience and what you can opt out of

Address book

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  • What does Aegean Taxi collect?
  • We collect the names, addresses, email addresses, and telephone numbers of your contacts.

  • Why do we collect this information?
  • We collect this information to enable social features such as ETA status, fare splits, referrals, and ride requests for friends and family.

  • When do we collect this information?
  • When you allow Aegean Taxi to access your address book for specific optional features.

  • Is the collection of this information optional?
  • Yes. Aegean Taxi only collects address book information with your permission when you choose to sync your contacts. You can change your settings at any time by going to Privacy Settings in the Aegean Taxi app or by changing app permissions in your device settings.

  • How long do we retain this information?
  • We retain this information for as long as you give us permission to access your address book.

  • For users in the EU, what legal grounds does Aegean Taxi have for collecting this information?
  • We collect this information based on your consent.

Background check

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  • What does Aegean Taxi collect?
  • Background checks are generally performed by third-party services on Aegean Taxi’s behalf. If permitted by law, the checks include driving records and criminal history. In some cases, we collect this information directly, while in others we receive only the results of the user’s background check (i.e. pass or not pass).

  • Why do we collect this information?
  • To determine your eligibility to be a driver or delivery partner, to protect our community, and to provide safe rides.

  • When do we collect this information?
  • When you sign up to be a driver or delivery partner.

  • Is the collection of this information optional?
  • Unless prohibited by law, we require you to pass a background check to be a driver or delivery partner. We do not collect background information for riders or delivery recipients.

  • How long do we retain this information?
  • For as long as you are signed up to be a driver or delivery partner, unless longer retention is required by law or is necessary for safety and security purposes.

  • For users in the EU, what legal grounds does Aegean Taxi have for collecting this information?
  • We collect this information based on Aegean Taxi’s legitimate interests in enhancing the safety and security of our users and services.

Calendar

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  • What does Aegean Taxi collect?
  • We collect date, description, location, number of attendees, time, title, and your RSVP response.

  • Why do we collect this information?
  • To enable you to conveniently request rides to events on your calendar. If you enable this collection, your calendar events will appear as shortcuts on the main screen of the Aegean Taxi app.

  • When do we collect this information?
  • When you give Aegean Taxi permission to access your calendar.

  • Is the collection of this information optional?
  • Yes, Aegean Taxi only collects calendar information with your permission. You can change your permissions at any time through Privacy Settings in the Aegean Taxi app.

  • How long do we retain this information?
  • For as long as you give Aegean Taxi the permission to access your calendar.

  • For users in the EU, what legal grounds does Aegean Taxi have for collecting this information?
  • We collect this information based on your consent.

    Demographic data

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    • What does Aegean Taxi collect?
    • Aegean Taxi or service providers performing surveys on Aegean Taxi’s behalf may collect information from you through voluntary surveys. The surveys may ask about your background and behavior to help us understand how you use our services. In some countries, we may also receive demographic information about you from third parties.

    • Why do we collect this information?
    • We use this information to better understand which features and products users want to see in the future, to help identify areas where we need to make changes, and for direct marketing.

    • When do we collect this information?
    • When you complete surveys being conducted by or on behalf of Aegean Taxi. We also work with marketing partners in certain countries who may provide this information to Aegean Taxi from time to time.

    • Is the collection of this information optional?
    • You can decline to participate in our voluntary surveys. We do not enable opt-outs from collections from third parties.

    • How long do we retain this information?
    • We retain this information for as long as necessary for the purposes for which it was collected.

    • For users in the EU, what legal grounds does Aegean Taxi have for collecting this information?
    • We collect this information based on your consent and based on Aegean Taxi’s legitimate interests (for example, to help us better understand our users and how they use our services, and for marketing purposes).

    Device information

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    • What does Aegean Taxi collect?
    • Aegean Taxi may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

    • Why do we collect this information?
    • This information helps us communicate with you; protect your safety and security; optimize and improve your experience; and prevent, detect, and combat fraud.

    • When do we collect this information?
    • Whenever you use our services.

    • Is the collection of this information optional?
    • No.

    • How long do we retain this information?
    • Aegean Taxi retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of Aegean Taxi’s Privacy Policy for more details.

      For users in the EU, what legal grounds does Aegean Taxi have for collecting this information?

      Aegean Taxi collects this information in order to provide the services and features you request and for purposes of Aegean Taxi’s legitimate interests, such as to prevent, detect, and combat fraud.

    Location

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    • What does Aegean Taxi collect?
    • We collect information that helps us determine your location, including GPS, IP address, and wifi.

    • Why do we collect this information?
    • There are numerous ways that your location data creates a smooth and stress-free experience. Your location is used to calculate pricing and fares; offer upfront pricing before you request a ride; facilitate seamless pickups, dropoffs, and deliveries; provide trip status, history, and invoicing; facilitate research and development; enable social features; provide faster and personalized customer support; enhance the safety and security of our users; and prevent, detect, and combat fraud.

    • When do we collect this information?
    • For drivers and delivery partners, we collect this information when the app is running in the foreground or background of your device.

      For riders and delivery recipients who grant Aegean Taxi permission to collect their location information, we collect this information when the app is running in the foreground. In some regions, we may also collect this information when the app is running in the background.

    • Is the collection of this information optional?
    • Collection of location information is required for drivers and delivery partners. Riders and delivery recipients are not required to turn on location services to use the Aegean Taxi app. However, opting out may affect the app’s functionality. For example, you will have to manually enter your pickup address and may not be able to use certain features like share ETA. Location information for every trip is collected from the driver, even if location information is not being collected from your device.

    • How long do we retain this information?
    • Aegean Taxi retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of Aegean Taxi’s Privacy Policy for more details.

    • For users in the EU, what legal grounds does Aegean Taxi have for collecting this information?
    • Aegean Taxi processes this information in order to provide the services and features you request and for purposes of Aegean Taxi’s legitimate interests such as safety, security, and fraud prevention for all users. For riders and delivery recipients who have given us permission to collect their location data, we also collect this information on the basis of consent.

    Transactional information

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    • What does Aegean Taxi collect?
    • Information including the amount charged, date and time, distance traveled, promotion code referral information, services requested or provided, and transaction details.

    • Why do we collect this information?
    • This information is used for tax, financial, and other administrative purposes to provide customer support, to prevent and detect fraud, and for research and development.

    • When do we collect this information?
    • This information is generated and collected when you request or provide services using Aegean Taxi’s apps.

    • Is the collection of this information optional?
    • No. Transactional information is generated each time you use Aegean Taxi’s services.

    • How long do we retain this information?
    • Aegean Taxi retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of Aegean Taxi’s Privacy Policy for more details.

    • For users in the EU, what legal grounds does Aegean Taxi have for collecting this information?
    • Aegean Taxi collects this information in order to provide and improve the services and features you request, to comply with applicable laws, and for purposes of Aegean Taxi’s legitimate interests, such as complying with tax, financial, and legal requirements.

    Usage information

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    • What does Aegean Taxi collect?
    • Aegean Taxi collects app or website access dates and times, app features or pages viewed, app crashes and other system activity, browser types and information, and third-party sites or services you were using before interacting with our services.

    • Why do we collect this information?
    • We use this information to enable and improve your experience with our services; to research and develop new services and features and to prevent, detect, and combat fraud.

    • When do we collect this information?
    • When you use our apps or visit our websites.

    • Is the collection of this information optional?
    • Aegean Taxi retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of Aegean Taxi’s Privacy Policy for more details.

    • How long do we retain this information?
    • No. Usage information is generated and collected each time you use Aegean Taxi’s services.

    • For users in the EU, what legal grounds does Aegean Taxi have for collecting this information?
    • Aegean Taxi collects this information in order to provide and improve the services and features you request, to comply with applicable laws, and for purposes of Aegean Taxi’s legitimate interests.

    Information from Aegean Taxi business partners

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    • What does Aegean Taxi collect?
    • This generally includes information that is required to enable you to use a third-party app or website in connection with your Aegean Taxi account, such as when you connect your Aegean Taxi account to a payment provider or order an Aegean Taxi service through a third-party app or website. This may also include information received in connection with joint ventures or data-sharing arrangements with our business partners.

    • Why do we collect this information?
    • To enable your use of third-party services in connection with Aegean Taxi’s apps.

    • When do we collect this information?
    • We collect this information when you connect your Aegean Taxi account to a partner service or engage with an app or website that uses Aegean Taxi’s API (our data-sharing tools) or whose API Aegean Taxi uses. For example, we may collect this information when you connect your Aegean Taxi account to a third-party social media service, payment provider, or when you order a ride through Google Maps. We may also receive this information when you request a service or purchase a product that is subject to a joint venture or data-sharing arrangement with an Aegean Taxi business partner, such as a partnership with a restaurant.

    • Is the collection of this information optional?
    • You have the option not to connect your Aegean Taxi account to those of Aegean Taxi’s business partners. However, depending on the services or features you use, connecting to an Aegean Taxi business partner is required. For example, in cities where you can pay for your Aegean Taxi rides with cash, you may be required to connect to a social media business partner to enable cash payment.

    • How long do we retain this information?
    • We keep this information for as long as necessary for the purposes collected.

    • For users in the EU, what legal grounds does Aegean Taxi have for collecting this information?
    • Aegean Taxi collects this information in order to provide the services and features you request (i.e. use of partner services in connection with your use of the Aegean Taxi apps) or for purposes of Aegean Taxi’s legitimate interests.

    User profile

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    • What does Aegean Taxi collect?
    • We collect your name, login, password, and phone number and/or email. For riders and delivery recipients, we also collect payment information. In addition, we enable riders and delivery recipients to upload a profile picture to their account. For drivers and delivery partners, we also collect banking information for earning payments, birthday, government ID, photo, and vehicle and insurance information.

    • Why do we collect this information?
    • Your information is used to enable your use of our services, to send you relevant and personalized communications, to verify your identity for account access and payments, and to improve our services.

    • When do we collect this information?
    • When you create or update your account.

    • Is the collection of this information optional?
    • Aegean Taxi requires some profile information to enable you to use Aegean Taxi’s services. This generally includes your name, login, password, and phone number. If you are a driver or delivery partner, the additional profile information listed above is also required, including to enable Aegean Taxi to comply with applicable laws.

    • How long do we retain this information?
    • For as long as you maintain your Aegean Taxi account, unless otherwise required by law.

    • For users in the EU, what legal grounds does Aegean Taxi have for collecting this information?
    • Aegean Taxi collects this information in order to provide the services and features you request, to comply with applicable laws, to improve safety, and for purposes of Aegean Taxi’s legitimate interests.

    Learn more about Aegean Taxi's Privacy Policy